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Occasional Contributor
Occasional Contributor

why is my optus sport pack saying subscription expired

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RetiredModerator
RetiredModerator

Re: why is my optus sport pack saying subscription expired

That's very strange 😞 Are you having problems trying to view EPL content through the website and phone/tablet Apps? Have you been able to view before? I can grab your details by private message and investigate this for you. I'll need your full name, DOB and Optus phone number.

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New Contributor
New Contributor

Re: why is my optus sport pack saying subscription expired

Yup i subscribed optus sport just today, everything went well untill i got into the apps and suddenly its telling me it has expired please renew ?!!! What is going on 

 

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RetiredModerator
RetiredModerator

Re: why is my optus sport pack saying subscription expired

Hey @Lisa-golingi, more than happy to have a look into this for you if you can PM me the Optus Account info for the service you've registered with as well as your full name and DOB for ID purposes.

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New Contributor
New Contributor

Re: why is my optus sport pack saying subscription expired

I have the exact same problem - on the Optus Sport app (Iphone) it says 'subscription expired'. Also, on the laptop through the Optus Sport website, when I try to stream, it says 'Playback error - please reload the stream and try again'. There is literally no way I can access the service - I can't even renew my subscription because it gives another error then it says I'm already subscribed.

 

 

 

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Trusted Contributor
Trusted Contributor

Re: why is my optus sport pack saying subscription expired

If you can have a chat with out EPL team between 8am and midnight on 1800 230 158, they can follow up for you and try to get this fixed ASAP - Shae

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New Contributor
New Contributor

Re: why is my optus sport pack saying subscription expired

Can you please help my subscription is say it has expired when I try and log in on line

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Moderator
Moderator

Re: why is my optus sport pack saying subscription expired

Oh no @Mark000. Could you please confirm if you can login now? If not then please PM us you’re Optus service number, full name, date of birth and your Email linked to Optus sport? 


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