unable to activate account

[ Edited ]

 Hi Guys I goto the web site.

Click Sign-up (top right)

After checking my eligibility (which is ok)

I receive a SMS to my optus mobile and am prompted to setup a user name and password.

This where the error occurs I receive the following error on the webpage (in red text) “EPL_USER_NOT_ACTIVE_001” and am unable to progress.

How do I resolve this?

Re: unable to activate account


Hey Zavier. We'll have to take a look at your account. Can you please send us a PM confirming your phone/ account number, full name, and date of birth? 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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