unable to activate account

[ Edited ]

 Hi Guys I goto the web site.

Click Sign-up (top right)

After checking my eligibility (which is ok)

I receive a SMS to my optus mobile and am prompted to setup a user name and password.

This where the error occurs I receive the following error on the webpage (in red text) “EPL_USER_NOT_ACTIVE_001” and am unable to progress.

How do I resolve this?

Re: unable to activate account


Hey Zavier. We'll have to take a look at your account. Can you please send us a PM confirming your phone/ account number, full name, and date of birth? 

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