Searching...
Reply
Highlighted

unable to activate account

[ Edited ]
Zavier

 Hi Guys I goto the sport.optus.com.au web site.

Click Sign-up (top right)

After checking my eligibility (which is ok)

I receive a SMS to my optus mobile and am prompted to setup a user name and password.

This where the error occurs I receive the following error on the webpage (in red text) “EPL_USER_NOT_ACTIVE_001” and am unable to progress.

How do I resolve this?

Re: unable to activate account

Mike-N

Hey Zavier. We'll have to take a look at your account. Can you please send us a PM confirming your phone/ account number, full name, and date of birth? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
Post a Reply
Top Contributors
4 Kudos
4 Kudos
3 Kudos
3 Kudos
1 Kudo