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Unable to activate Optus Sport

mattlucasv

Got Optus Sport as part of my mobile plan but I'm unable to activate it via the link on the email I received, just get a messages saying theirs technical issues and to try later, I've been trying for the last couple of days without any luck.

Anyone else having the same issues?

Re: Unable to activate Optus Sport

GuyCS

Hi @mattlucasv - not great to hear you're having trouble activating Optus Sport. We should be able to manually activate your subscription on our end though. Can you please send me a private message with the following info (for privacy reasons):

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account/service number:

 

We'll also need the email address you'd like to use to sign-up. This will be your username/login. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Unable to activate Optus Sport

mattlucasv

Thanks @GuyCS just sent you a message

Re: Unable to activate Optus Sport

GuyCS

Thanks @mattlucasv I've just picked it up, we'll chat there.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Unable to activate Optus Sport

Pamc

Unfortunately I’m having the same problem ......

Re: Unable to activate Optus Sport

Aman_B

Hi @Pamc - Sorry about this. Could you please confirm if this is a new email login you're trying to register?  Have you tried setting up your email login here → https://bit.ly/2PHBxxD. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Unable to activate Optus Sport

Pamc

It’s the same email I use for my Optus account which I can log in no problem 

 

that link you sent me doesn’t work either 😤

Re: Unable to activate Optus Sport

Jasi

Unfortunately, I am having the same problem. Getting same error every time I try Smiley Sad

Re: Unable to activate Optus Sport

GuyCS

Hey @Jasi and @Pamc - can you shoot me a private message with this info as well:

 

Are you the primary account holder: Y/N
Full name: 
Date of birth: 
Account/service number:

Email address:

 

I'll look into it


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy

Re: Unable to activate Optus Sport

Jasi

Thank you @Guy just messaged you

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