Hi @jflg it's not great to hear that you're experiencing issues with your service.
If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.
Hi there @jflg, please check out Call features & voicemail user guides for more info. On that page you can then click the 'Fixed Phone Features & Voicemail Guide' option for step-by-step instructions for each of our Landline voice features.
If you still require any assistance after checking that, please send us a message via the My Optus App so we can help you out.