Tech Support

[jflg]

I want callers to get the beep beep engaged signal when the line is busy. How can I disable the line busy message?

[Jono_YC]

Hi @jflg it's not great to hear that you're experiencing issues with your service.

If you’re still needing a hand, we recommend messaging us via the My Optus App. Our team is available 24/7 and are ready to assist customers as quickly as possible.

We're also available to assist via Social Media. Please send us a private message to Optus on Facebook or a DM on Twitter with the details for further assistance.

[petergdownload]

@Jono_YC it's not an issue, just a request for general setup information.

Dial 1509 from your mobile
Select the Voicemail option.
Choose the Deactivate option.

[jflg]

Hi do I disable the line busy message from a landline (not mobile) so that the caller just gets the beep beep?

[Jack_YC]

Hi there @jflg, please check out Call features & voicemail user guides for more info. On that page you can then click the 'Fixed Phone Features & Voicemail Guide' option for step-by-step instructions for each of our Landline voice features. 

If you still require any assistance after checking that, please send us a message via the My Optus App so we can help you out.