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Dipin
New Contributor
New Contributor

Optus sport

I have purchased a$ 5 addon to my existing Optus prepaid account to watch Euro 2020 on Optus Sport but Optus sport does not recognise it as a active user thought it shows service as active in MyOptus app. Unable to reset password as well
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Ness_YC
Moderator
Moderator

Re: Optus sport

Hey @Dipin, thank you for reaching out. We would love to get this sorted for you as soon as we can. Since you have purchased the Optus Sport add-on via the My Optus App could you please engage with our Messaging Team as well via the App? This way, our friendly 24/7 Support Team will be able to take a closer look at your prepaid service and investigate. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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