Optus Sport app premium access - Broadband customer

[Co88ler5]

Hi,

I've never had an answer on this from Optus. Can someone tell me if its possible to access the Optus sport premium content on the app/website if i am Broadband customer with a package that includes Optus Sport on fetch tv?

Or is it only available to Optus mobile customers?

It would seem strange that i can watch all the content i want on Fetch tv Optus Sport but cant see same content on the app? But is that the case?

When i login to my Optus sport account it says i have to subscribe to premium.

Thanks

Dave

[SamSam]

You can absolutely access the content on the app and website. 

If when you log in it says you need to subscribe then you're likely not logging in with the same credentials that are linked to your Fetch service. If you don't know what those credentials are (chances are they're linked to your @OPTUSNET.com.au email address) you'll need to contact Optus directly to find out what they are and then use them to log in

[Co88ler5]

Hi, Many thanks for getting back to me. I think you are on the right lines, but still cant get it to work. I'm logging into Optus sport using the exact same login as for Optus My Account - which is connected to my Broadband service but its still telling me i need to subscribe to premium.

I guess i better contact Optus again but they never understand my issue.

[Ray_YC · Accepted solution]

Hi Co88ler5,

Sounds like something is going on where it's not recognising your service.

As an Optus customer, you can go to the eligibility checker or log into My Account to check your eligibility. You will then be provided with options on how you can subscribe to Optus Sport. 

If that doesn't do the trick, please shoot our Optus Sport team a message  ⚽️