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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
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New Contributor AaronB124
New Contributor

I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium access

I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium access. I keep going through the eligible optus customer checking process and it's all good but then when I go back it keeps saying I don't have premium access?

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7 Replies
Online Community Manager
Online Community Manager

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium a...

@AaronB124, send us a private message mate.

 

FIll out the template below:

 

Are you the primary account holder: Y/N

Your full name:
DOB:

Optus Sport login: 

 

I'll get back to you in time for kick off. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

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New Contributor CantwatchWC
New Contributor

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium a...

Hi, I have exactly the same issue. Here's my template answers:

 

Are you the primary account holder: Y

Your full name: xxxxxxxx
xxxx
xxxOptus Sport login: xxxxxxxxx

My phone app is working, but I cannot watch it on the laptop. This is hugely frustrating, and additional the terrible quality of the streaming on the phone. 

 

David

xxxxxxx

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Online Community Manager
Online Community Manager

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium a...

Can you send that via PM @CantwatchWC?

 

→ http://yesopt.us/pmdan. I've edited your post to remove your personal info from public view. 

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We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor CRyan
New Contributor

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium acce

I'm currently having the same issue.

 

CRyan

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RetiredModerator Toomey
RetiredModerator

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium acce

Hey @CRyan, please follow the steps Dan has provided so we can look into this for you


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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New Contributor LukeJM18
New Contributor

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium a...

* edit for privacy

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Online Community Manager
Online Community Manager

Re: I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium a...

Edited that out for you @LukeJM18, chat with you over PM. 

--------------------------------------------------------------
We’re currently performing upgrades to the Yes Crowd platform.

Please be mindful that moderator responses may be delayed until the upgrade is complete. We apologise for any inconvenience during this time.

Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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