I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium access

[AaronB124]

I'm an eligible optus customer but when i sign in it keeps saying that i don't have premium access. I keep going through the eligible optus customer checking process and it's all good but then when I go back it keeps saying I don't have premium access?

[Dan_C · Accepted solution]

@AaronB124, send us a private message mate.

FIll out the template below:

Are you the primary account holder: Y/N

Your full name:
DOB:

Optus Sport login: 

I'll get back to you in time for kick off. 

[CantwatchWC]

Hi, I have exactly the same issue. Here's my template answers:

Are you the primary account holder: Y

Your full name: xxxxxxxx
xxxx
xxxOptus Sport login: xxxxxxxxx

My phone app is working, but I cannot watch it on the laptop. This is hugely frustrating, and additional the terrible quality of the streaming on the phone. 

David

xxxxxxx

[Dan_C]

Can you send that via PM @CantwatchWC?

→ http://yesopt.us/pmdan. I've edited your post to remove your personal info from public view. 

[CRyan]

I'm currently having the same issue.

CRyan

[Toomey]

Hey @CRyan, please follow the steps Dan has provided so we can look into this for you

[LukeJM18]

* edit for privacy

[Dan_C]

Edited that out for you @LukeJM18, chat with you over PM.