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Occasional Contributor yapa
Occasional Contributor

Can't check eligibility!

Hi,

 

I recently signed up to Cable broadband on the Unlimited Fusion 30MBps plan, I am trying to get setup for the EPL season, but i can not seem to login or check my eligibility. I get the error:

'We've encountered a problem, and we're working to rectify it as soon as possible. Please try again later."

 

Been talking to support for 2 weeks now, and still can't get this resolved.

 

Anyone else having the same issue?

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12 Replies
RetiredModerator Nghi
RetiredModerator

Re: Can't check eligibility!

That's not good 😞 Can you private message me your full name, date of birth plus Optus phone number? Also the email address you're trying to link up to EPL?

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RetiredModerator Nghi
RetiredModerator

Re: Can't check eligibility!

Thanks for that. I'm passing along your details to our IT team to investigate this further,

 

We'll let you know once we hear back.

 

- Nghi

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Occasional Contributor yapa
Occasional Contributor

Re: Can't check eligibility!

What is the latest on this issue.

 

Is it close to be resolved? I have missed many games now. 

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Trusted Contributor
Trusted Contributor

Re: Can't check eligibility!

Unfortunately we're still working to resolve the issue yapa. As soon as we have a resolution, we'll be getting back to affected customers to let them know.

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Occasional Contributor yapa
Occasional Contributor

Re: Can't check eligibility!

Another week has past and I have still not heard back from support.

 

What is happenening Optus?! EPL starts in a week now. It's looking increasingly likely i am going to miss the first game because of this debacle.

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RetiredModerator Gen_R
RetiredModerator

Re: Can't check eligibility!

Hey @yapa - I'll have a chat with Nghi to see if he's heard back from IT about the issue. 

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Occasional Contributor yapa
Occasional Contributor

Re: Can't check eligibility!

I really hope theres good news.. EPL starts this weekend.

 

Arsenal vs Liverpool.. I'll be really annoyed if i miss this game.

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Valued Contributor
Valued Contributor

Re: Can't check eligibility!

We'll be in touch yapa as soon as we have an update. Thanks for your patience. 

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Occasional Contributor yapa
Occasional Contributor

Re: Can't check eligibility!

Heard that one before.. This seems like the standard Optus response.

 

I have zero confidence this will be working by this weekend.

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