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@samanthaaaaaa As per the Large Bold Red Text on the Yes Crowd Page
"Note: Yes Crowd cannot access or view customer accounts/orders."
You can try and call Optus 133 937 ignore the prompt to dial 1 and wait for the options.
I have read there is a long wait on the phone.
You can message Optus support via the My Optus App, Facebook, Instagram or Twitter.
The third option would be to write a letter to
Optus Customer Relations Group
PO Box 306 Salisbury South 5106.