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my phone has been disconnected and i cant message via the optus app or call to make payment
Hi @darciemerrey, thanks for getting in touch with us. We're sorry you're experiencing issues with your mobile service. Please note that we’re unable to look into account details on Yes Crowd.
If you need to make a payment, please try typing 'Pay my bill Optus' into google and it should be the first link. For more options, check out this link.
For further assistance, please send a private message to the official Optus Facebook or Twitter page.
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