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I disconnected my service back in May and sent the items back. I had to purchase a larger express post bag as the bag sent to me was too small and the device wouldn't fit.
On the app support, I have screen shots of the person advising me not to pay my bill.
I am still getting emails and texts advising that my bill remains unpaid and if I don't pay it, it will be going to a collection agency.
I can't log in on the app as it tells me that I no longer have a service. I don't feel I should pay $198 for something that I was told not to pay by an Optus team member.
I have called the 133 937 and keep getting hung up on.
Hi @brooke79Thank you for raising this issue.
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