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brooke79
New Contributor
New Contributor

disconnection

Hello,

 

I disconnected my service back in May and sent the items back.  I had to purchase a larger express post bag as the bag sent to me was too small and the device wouldn't fit. 

On the app support, I have screen shots of the person advising me not to pay my bill.

I am still getting emails and texts advising that my bill remains unpaid and if I don't pay it, it will be going to a collection agency. 

I can't log in on the app as it tells me that I no longer have a service.  I don't feel I should pay $198 for something that I was told not to pay by an Optus team member. 

I have called the 133 937 and keep getting hung up on.

Not happy

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z_hook
Moderator
Moderator

Re: disconnection

Hi @brooke79
Thank you for raising this issue.

Please note that we’re unable to look into account details on Yes Crowd.


Please send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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