I disconnected my service back in May and sent the items back. I had to purchase a larger express post bag as the bag sent to me was too small and the device wouldn't fit.
On the app support, I have screen shots of the person advising me not to pay my bill.
I am still getting emails and texts advising that my bill remains unpaid and if I don't pay it, it will be going to a collection agency.
I can't log in on the app as it tells me that I no longer have a service. I don't feel I should pay $198 for something that I was told not to pay by an Optus team member.
I have called the 133 937 and keep getting hung up on.
Thank you for raising this issue.
Please note that we’re unable to look into account details on Yes Crowd.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.