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pvinodnair
New Contributor
New Contributor

cancel phone plan

Hi,

I need to cancel my phone plan, as i had to leave Australia due to the COVID situation on Aug-12th.

Please do the needful to cancel the same at the earliest. Calling from outside australia is not feasioble, since the wait times add to the ISD charges.

Please reply back on my registered mail-ID hidden, if any further query needs to be answered.

 

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Aman_YC
Moderator
Moderator

Re: cancel phone plan

Hi @pvinodnair, thanks for reaching out to us here. 


We can certainly assist cancelling your number. 

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.
If for some reason you’re unable to, if you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.



----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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pvinodnair
New Contributor
New Contributor

Re: cancel phone plan

Have already done that via app, and still waiting for the reply
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Aman_YC
Moderator
Moderator

Re: cancel phone plan

Hi @pvinodnair, did you contact Optus messaging or Optus on Facebook or twitter? 


Please contact Optus on Facebook or Twitter and  one of the agents will reply back as soon as they can. 



----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.