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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

Respected Contributor
Respected Contributor

Re: Suggestion for Optus re Account Closure, Cancellation

@Tigers1719 wrote:

As I recall that has been the issue raised in the posts I have read.
Maybe the Customers do not realise the Email account remains active for a period after the account is closed , they do not bother checking their Optus Email or even delete their account. 

Yeah, who knows, buts that's the impression I get as well, at least for some cases.