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Ricky84
New Contributor
New Contributor

Optus cancelled my mobile service which I didn't request

Hi, Optus send a text message to cancel my service. But I didn't choose this. Now my number is disconnected and I can use the app. I cannot call because I'm overseas. Someone knows if there is a email address to reach the support service? I cannot call, how can I contact them? Please someone help me

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Ray_YC
Online Community Manager
Online Community Manager

Re: Service cancelled

It wasn't becuse of an unpaid bill or anything like that?

If you have a social media account Ricky84, please then send a PM to Optus on Facebook or a DM on Twitter  with the details for further assistance mentioning you’re unable to use the My Optus app.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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