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Beebo
New Contributor
New Contributor

How to request a refund

I’ve cancelled my account recently, how do I request a refund for the unused portion of my service? I can’t call optus because it’s not emergency and i can’t message optus because it doesn’t allow me to login or re-register for the optus app, very very annoying for such a simple task.
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petergdownload
Honoured Contributor
Honoured Contributor

Re: How to request a refund

Write a letter. Optus will send out a cheque.

Customer Relations Group, PO Box 306 Salisbury South 5106.
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Beebo
New Contributor
New Contributor

Re: How to request a refund

Appreciate your reply and thanks for the suggestion, but my God, if I have to write a letter, go to a post office and post it just to get the refund, are we back to 1990 now.
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petergdownload
Honoured Contributor
Honoured Contributor

Re: How to request a refund

Yet its the least effort and most assured way of getting the outcome you want. 😀 Back then mobiles looked like this:

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