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Han30
Occasional Contributor
Occasional Contributor

How to cancel an Optus service for my elderly parents

I need to cancel my parents home phone line service with Optus, as they have moved to a new provider for their Foxtel TV NBN and Broadband.  If I have all dad's details am I able to cancel this service on his behalf as they are both elderly.  Is there a direct no. to ring? please help

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: cancel a home phone line service

You will need formal authority, not just have their details. See here.

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