I have not received my phone or my phone plan for almost a month. When I look into the order it says it is still open and processing. I am wondering if it is still actually open or if it has been cancelled and no one has notified me. If it has been cancelled the I would like to know why. Order number is 151974727A
I cannot contact anyone other than this method as I am to busy to call and wait on hold and messaging online directs me to the app which I have installed. When I click 'message us' on the app it just redirects me to the website that tells me to download the app which is really frustrating. If this is not resolved soon then I will have to be forced to go elsewhere to receive my phone and mobile plan
Solved! Solved: Go to Solution.
Optus have not only not acknowledged that a second Toll attack has occurred and is affecting deliveries, but the Toll specific update page [ www.optus.com.au/for-you/support/answer?id=20047 ] redirect to the COVID-19 update page [ www.optus.com.au/for-you/support/answer?id=20063 ], and it does not mention any Toll impact.
We've asked why the page hasn't been updated in 3 weeks, that is still apparently the latest update.