For 24/7 support message our team of experts via the My Optus app.
HI.
I have recently received a flex sim. I see the $1/day option which is great.
My question is - if I activate the sim, the later cancel the automatic recharge. Can I choose to restart the recharge at a later time with the same sim, or would I need to get a new sim and start the process again from scratch?
Thankyou.
Solved! Solved: Go to Solution.
Hi there, @freek
That's a great question!
If you were to cancel your AutoRecharge subscription, you would then be required to re-establish within 186 days from your credit expiry, otherwise your service will be disconnected from the Optus Network. This re-establish request will often allow the same SIM/phone number to be used, if within this time frame.
You can find out a bit more on Optus Flex, by checking out the Critical Information Summary for that option.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.