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Fetch Mini Activation

Why can it possibly take 11 days to activate my Fetch Mini? It seems no one knows how to solve the problem. I’ve been told it’s an order problem.? I’m about to give up - have been on chat everyday.

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Online Community Manager
Online Community Manager

Re: Fetch Mini Activation

I'm afraid we don't have visibility of the issue here McLeod.

If there is a problem I'm sure the team is doing their best to get it resolved as soon as possible.

If you were given a fault ticket number please let us know what it is so we can try to follow up on it.


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Re: Fetch Mini Activation

22686064 As requested 

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Online Community Manager
Online Community Manager

Re: Fetch Mini Activation

Thanks for that, that fault ticket was only logged late yesterday afternoon so it's still in progress.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Fetch Mini Activation

Hi Ray, 

just an update. I have a new number 22695328. This gentleman at least told me it would take 4 working days so that’s next Tuesday. By then it will be 19 days and he wasn’t sure the code would be generated by then. 

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Online Community Manager
Online Community Manager

Re: Fetch Mini Activation

Something must really be up then 😵 


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: Fetch Mini Activation

Hi,

Another Update. Day 22. Still no activation code. It gets better though because Optus sent a new mini which I didn’t know was coming and that one doesn’t work either (not activated, associated with my Optus or my fetch account at all) . I’ve been told it could be another 3 to 4 days.

I’m not sure what to say....

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