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Meena
New Contributor
New Contributor

Disconnecting/cancelling an old fax number

For 3 months I have been trying to disconnect/cancel an extra phone number to my home which served as a fax number for my business. It should be a simple thing to do - it is not the only number we have. The other number will still be active. It should not require the visitation of any staff member or technician to do this. I understand that Covid has made many things take longer but I can't understand why no  support teams or staff could be available to initiate this simple change. How many more bills do I have to pay with no usage before this number can be disconnected? Ringing the 133937 number is no help whatsoever.

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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: Disconnecting/cancelling an old fax number

When you finally get the fax number disconnected, just tell them to give you a refund everything you have paid back to the date you first requested/tried to cancel. You should have very little problem getting the refund.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Disconnecting/cancelling an old fax number

So it's under a Business account, Meena?

Have you tried chatting with a Business specialist? We're unable to disconnect it here.

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fenbri
New Contributor
New Contributor

Re: Disconnecting/cancelling an old fax number

I had a similar problem a few months ago. I was able to fix it by porting my number to the online faxing service eFax. I used their 30-day free trial to transfer my fax number, and I was originally going to cancel it. I actually ended up keeping my subscription, as online faxing  is way better than regular faxing.

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