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morris94
New Contributor
New Contributor

Cancelling internet service

I have moved house about a month ago, I went to move over my service but a person I spoke to advised I will need to set up a new service and cancel the old one. Which is fine.
However I’ve spent the last 3 weeks trying to cancel my old service. Every time I went online, I was advised you can only cancel through phone call, but every time I’ve called they’ve been unable to connect or will not cancel. I’m very frustrated.
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petergdownload
Honoured Contributor
Honoured Contributor

Re: Cancelling internet service

Optus should back date the credit (when you finally get on to them)

Suggest you write: Customer Relations Group, PO Box 306 Salisbury South 5106.

That will work its way through eventually (just make sure they don't cancel your new address) But you can also try Facebook and Twitter for possibly faster responce.
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