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Occasional Contributor
Occasional Contributor

Cancelled Optus account and still receiving bills

Minor continuation from this post: https://yescrowd.optus.com.au/t5/NBN/No-Internet-after-relocation-service-HFC-box-missing/m-p/611114...

So my partner and I ended up switching ISPs on the 17/04/2020. Which was a great move, they picked up the phone within 20mins and resolved the above issue in the same amount of time. All on a Friday night!

The Monday after (20/04/20) I phoned to cancel our account with Optus. Through several departments I was then told that because there is an outstanding order on our account they could not cancel our service. The gent on the phone said that he would put a note on the order stating our intention to cancel and that was the best he could do. I asked if it was okay to cancel our direct debit in the mean time and he said that was okay.

We are still receiving bills from Optus 4 weeks later. I have been able to contact the accounts team via phone due to the offices opening time and my current commitments to work. When we use the app they only suggest that we call to cancel. How do I stop the bills?

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Trusted Contributor
Trusted Contributor

Re: Cancelled Optus account and still receiving bills

@Ryan1992  Send a letter to

Optus Customer Relations Group
PO Box 306 Salisbury South 5106

https://www.optus.com.au/support/feedback-and-complaints

Optus will be able to see when you stopped using the service and being a letter they have to act on it.

 

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.
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