I have been unsuccessful in my many attempts to contact you via online chat, message and phone since my total internet and NBN service outage on 2/4/2020, which lasted until 6/4/2020. Because of this, I advise you now, via this means, that I wish to cancel by broadband home account, effective from the date of the initial outage. The outage was characterised by the most ineffective customer service I have ever encountered - there simply was none. Nowhere to find answers online, nowhere to speak with a representative (despite having a CRITICAL ENQUIRY during COVID-19 circumstances and going through the motions of trying to speak with someone) and no response to my online chat/messaging. This is not acceptable.
I will not be paying for any Home Broadband service from the 2/4/2020. I expect a representative to contact me to confirm this request. I have all remaining services (2 mobile phone plans and Fetch TV) with Optus at this stage, but will not hesitate to change providers if this request goes unanswered.
Solved! Solved: Go to Solution.
Hi B Leeton,
I'm afraid we don't have access to or visibility of customer accounts here on this public forum.
Please be aware that posting your request here will have no outcome due to this.
Please contact Optus directly on 133 937, don't press 1 when prompted to be sent a link to chat with the Messenger team, hold the line and follow the prompts to cancel to speak with a team member.