Hi @HalitD, thank you for reaching out to us and my apologies for any confusion caused.
May I ask if you are referring to a prepaid mobile service? If so, your prepaid service may automatically cancel if it has been inactive for sometime or hasn't been recharged by the expiry date, which will produce an order reference number in our system.
Rest assured, we can look into re-activating this service if you need. You will just have to recharge once this has been processed to keep this number active. For privacy, you can request this via the 24/7 Messaging Service via the My Optus App or via Private Message through our Facebook and Twitter Official Pages.
If you don't utilise this service number regularly, I would perhaps suggest that you change your plan to the Prepaid Long Expiry plan to prevent your service number from automatically cancelling again. This plan has a 186-365 day expiry depending on your recharge amount. See here for the Critical Information Summary of this plan → https://bit.ly/3aux2lv. You can change your plan online or via SMS while we re-activate your service. See here for further instructions → https://bit.ly/2mKFlVL. Alternatively, if this is of interest to you I'd recommend letting the agent you speak with know, and we can change your plan for you before we prompt you to recharge your service.
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