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COVID-19 impact to Optus Call Centres info here

cp0015v

Online Community Manager
Online Community Manager
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14 Comments
Occasional Visitor
Occasional Visitor

I have a iPhone 6 and I noticed I have VoLTE as of tonight I'm very happy the calls are so much more clearer

Visitor
Visitor

I have an eligble phone and service i received a message saying you can't activate VoLTE on my server but no specific reason why i meet all the criteria ?

Contributor
Contributor

If I'm on a call using VoLTE and I move into a 3G only zone (e.g. City Loop); will the call be carried over or disconnected?

RetiredModerator
RetiredModerator

Hi danz207, If your on a VoLTE call and you move in to a 3G zone, the call will be automatically switched to the 3G network.

RetiredModerator
RetiredModerator

Hi cameron2064, Good to hear that your call quality has improved. This is one of the benefits with VoLTE as well as shorter call setup and the ability to simultaneously access 4G data while making a voice call.

RetiredModerator
RetiredModerator

Hi TGSNT_TV, I have sent you a PM. I can look into this further for you.

Frequent Visitor
Frequent Visitor

Does VoLTE work across all carries or is it just Optus to Optus at the moment?

New Contributor
New Contributor

How long does it take to activate VoLTE? I have iPhone 6

New Contributor
New Contributor

Hi, its 2 days since I got the message that the VoLTE service would be activated, but it doesn’t seem that it has happened. Can someone check and let me know how long this takes to activate?

Occasional Contributor
Occasional Contributor

I have VoLTE in Perth but I don't have the switch in setting to select VoLTE. I own a Samsung Galaxy S7 which I bought outright so how can I get it on my phone?