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johnjinsf
Contributor
Contributor

www.voy.com’s server IP address could not be found - (but work ok thru Telstra)

This problem happens when trying to access via my Optus NBN and also my Optus mobile data

Trying to access voy.com and receive an error message "www.voy.com’s server IP address could not be found."

This started happening last week.

The Voy system people say no known problem at their end or reported to them.

Ran ipinfo checker and ip address is 192.169.188.31

Ran both an online ping and online traceroute on both voy.com and 192.169.188.31 and both ran successfully

Asked a friend who uses Telstra as their provider and he gets to the website successfully.

Any ideas?

Thanks
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YetAnotherAcc
Respected Contributor
Respected Contributor

Re: www.voy.com’s server IP address could not be found - (but work ok thru Telstra)

Regular Optus support are terrible at dealing with DNS problems. You're the second person today reporting this type of issue.

I can only suggest you try and contact the Optus Network Operations Centre at noc @ optus.net.au and see if they can help.

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Respected Contributor

Re: www.voy.com’s server IP address could not be found - (but work ok thru Telstra)

Another one that works for me - iphone 11, Optus mobile, optus DNS.
What happens if you try going to 192.169.188.31 instead of the domain (meaning does not have to use a dns server to lookup the ip)

traceroute to voy.com, 20 hops max
1 * * () 0.000 ms
2 10.194.152.93 (10.194.152.93) 41.072 ms
3 10.194.120.230 (10.194.120.230) 17.778 ms
4 10.194.120.213 (10.194.120.213) 18.938 ms
5 * * () 0.000 ms
6 * * () 0.000 ms
7 mas1-hu0-4-0.ig.optusnet.com.au (198.142.249.242) 67.456 ms
8 203.208.148.205 (203.208.148.205) 202.987 ms
9 * * () 0.000 ms
10 ae13.cs2.lax112.us.eth.zayo.com (64.125.27.42) 254.675 ms
11 ae14.mpr1.lax12.us.zip.zayo.com (64.125.27.39) 209.903 ms
12 * * () 0.000 ms
13 148.72.32.16 (148.72.32.16) 251.740 ms
14 be38.trmc0215-01.ars.mgmt.phx3.gdg (184.168.0.69) 226.067 ms
15 * * () 0.000 ms
16 * * () 0.000 ms
17 * * () 0.000 ms
18 * * () 0.000 ms
19 ip-192-169-188-31.ip.secureserver.net (192.169.188.31) 228.089 ms
20 ip-192-169-188-31.ip.secureserver.net (192.169.188.31) 234.252 ms
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