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penz88
New Contributor
New Contributor

very slow internet speed. It was fine when we lived in a previous apartment just 500m away?

Hi We have recently moved apartments in the same Little Bay Area.  Our mobile wifi modem worked fine before, but since our move it is very slow, down from 48mbps to 2.08mbps.  Please help!

 

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Steven_YC
Moderator
Moderator

Re: very slow internet speed. It was fine when we lived in a previous apartment just 500m away?

Hey @penz88, thanks for letting us know about this.


There could be a number of factors that can attribute to the overall speed that you're faced with. This can come down to the specific tower your connected to, the specific location and even the amount of users in this new apartment.


Have you had the chance to check our Network Status page here to see if there is any planned works or outages? If you're unable to see any specific issue, you can now report this and confirm your details. Our technical team will then be in direct contact with you to assist further.


I've also attached the Troubleshooting Connectivity guide here for you to try as well.



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AndrewC1
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Super Contributor

Re: very slow internet speed. It was fine when we lived in a previous apartment just 500m away?

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