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2014-03-15 04:14 PM
2014-03-15 04:20 PM
2014-03-15 04:27 PM
2014-03-15 04:58 PM
you on console or xb1 alopex
I've got the game on PC.
Alopex, can you run that packet sniffing test again please when possible during the outage, and again when it's working? Might shed some more light on what's going on.
I can give it another look tomorrow while the service is both working and down if it's still unfixed by then, though I'm not sure that it will provide us with any more useful information.
2014-03-15 05:22 PM
I've just installed the game and have been trying to connect for the past few hours with no luck.
Running wireshark it looks like the game is trying to talk to 18.104.22.168 when I told it to connect to an australian data centre at 5:02pm this afternoon (Melbourne time 15/3/2014) I'm not that experienced with using wireshark, so I hope I've pulled the correct destination IP
Doing a tracert gives me the following:
Tracing route to 22.214.171.124 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms unknown.local [192.168.1.1]
2 9 ms 9 ms 19 ms 10.60.0.1
3 10 ms 11 ms 12 ms meb4-ge2-1-6.gw.optusnet.com.au [126.96.36.199
4 24 ms 27 ms 26 ms 188.8.131.52
5 38 ms 23 ms 24 ms 184.108.40.206
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 135 ms 144 ms 138 ms BHA-0017.gw1.hkg3.asianetcom.net [220.127.116.11]
10 144 ms 149 ms 137 ms xe0-0-0.gw2.hkg9.asianetcom.net [18.104.22.168]
11 137 ms 138 ms 149 ms 22.214.171.124
12 168 ms 169 ms 170 ms xe-5-3-3-0.sin-96cbe-1b.ntwk.msn.net [207.46.34.
13 181 ms 179 ms 169 ms xe-1-0-1-0.sg3-96cbe-1b.ntwk.msn.net [207.46.44.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Those servers at hops 9&10 looks suspicious
2014-03-15 05:50 PM
-It seems users are able to connect from 2am to 2pm & then experience issues. I've provided feedback to PR 12110036 to note this plus some other key points from users here, so thank you.
-Earlier in the thread I advised to post feedback here however it may seem now that all feedback is coming via social & only a couple of users services have been attached to the ticket. If you have the time, please call 131344, quote 12110036 & ask that your service is stapled to the ticket as an impacted user.
-There are some key engineers working on a fix & I'll see if I can provide a more solid update on Monday with their progress.
-There is currently no ETR for a fix. Thanks for sticking with us through this.
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2014-03-15 06:04 PM
2014-03-15 06:06 PM