I keep recieving notifications to pay acct *hidden* but when i try to set up a direct debit on myoptus it can't locate the account. Can it be linked to myoptus account and someone assist with setting up the direct debit.
@jcwaight36, depending on the type of Optus broadband service you have, you may be able to link that to your My Optus application.
We'd released this feature in version 4.21 of the MOA. The update allows customers to view their fixed bill in the app, which was previously only available in My Account. Fixed functionality within the app is still in it's early stages, but we'll see more integration soon.
To set up direct debit, you can try one of the following.
If your fixed service isn't linked to your My Account, I'd suggest jumping onto Live Chat. They'll be able to link the service from the back-end.
Select Personal → Home Phone, Broadband & NBN → Billing and General support.
If you have any other questions or concerns, please let us know.