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New Contributor
New Contributor

sagemcom f@st 3864 ac lan slow

Im currently having an issue with my cable connection,

when I plug my ethernet cable into the sagemcom f@st 3864 ac router I only get speeds of 25-30 mbps but when it is plugged into the modem I get speeds of 90 mbps (I am paying for the speed pack), so far I have reset the router but no change. 

 

Any help would be great

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RetiredModerator
RetiredModerator

Re: sagemcom f@st 3864 ac lan slow

Hey @SLINKER,

 

Thanks for reaching out to us here. It may be some configuration in the unit. Could you please get a hold of our Technical Support team here via LiveChat →  http://yesopt.us/chat2us and they'll diagnose this further. 

 

Cheers.

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New Contributor
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Re: sagemcom f@st 3864 ac lan slow

Thanks for the advice but they were no help. I was told to get another router and test it to see if there is an issue with mine and if so contact them back, the person also changed something on their end and it seems my service has gotten even slower. I reconnected into the modem only and my speeds from that have gone from 90mbps to 18-25mbps I'm getting close to cutting my losses.

 

Thanks anyway.

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RetiredModerator
RetiredModerator

Re: sagemcom f@st 3864 ac lan slow

Not good to hear they weren't much help, @SLINKER. Can you please send through a private message with your account details, full name and DOB? We can run through some troubleshooting & see if there's anything we can do from our end.


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