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New Contributor Goodvalue
New Contributor

removal of the redundant overhead cable

Hello,

At my property, I have inherited from the previous owner an Optus cable from the street to my house. This cable is now sagging to such an extent that I could feasibly reach/jump up and grab it. Clearly I do not intend on doing so but when thinking of the family playing games on the lawn I can forsee this could be a hazard with the bat and ball. As a result I am requesting that the cable and connections be disconnected and removed from my property.

Despite having a webpage that recognises such situations the advice provided is somewhat lacking. After a series of frustrating calls to the customer service phone line advertised I was unable to connect through to a human being! I am trusting this service will be of more value and improve my impressions of service from Optus. Please note I am not an Optus customer and thus do not have customer id details.

Kind regards.

 

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5 Replies
Occasional Contributor TheBaconson2
Occasional Contributor

Re: removal of the redundant overhead cable

Well I am an optus customer and today spent over an hour getting the run around for their call centre about a cable IN USE by 3 houses across the road from me that is hanging on the ground in my yard. They don't care about a cable that is in use connecting customers, they aren't going to care about one that isn't in use.

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Occasional Contributor SuperSusan
Occasional Contributor

Re: removal of the redundant overhead cable

Hi,

 

I have the same problem with many others that have posted on this forum of a low hanging Optus cable that needs to be removed from the front of my house to the street pole.  The customer service hotline is hopeless and unable to help after 1 hour on the hone. The same scripted answers fron Optus customer service as posted by others in the forum that I am not an Optus customer and thus cannot help me.  I was able to lodge a request to remove a cable through your chat line on 4th October 2017 and was given an email confirmation that I will receive a call from a technical personnel within two days. 15 days has gone by and no call and the cable is still hanging dangerously low in my front yard next to a tree.  It is a potential fire hazard and thus the urgency to have it removed.

 

Can someone PLEASE contact me <removed for privacy> and have this resolved.  Thank You.

 

 

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RetiredModerator AlexRH
RetiredModerator

Re: removal of the redundant overhead cable

Hi @SuperSusan, sorry to hear that this is yet to be resolved 😞

Can you please PM me with your contact number and the address where the pole is located so we can chase this up?

 

Just a heads up, I've removed the phone number from your post - recommend not posing your details on such a public forum. 


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor SuperSusan
Occasional Contributor

Re: removal of the redundant overhead cable

Hi I don;t know how to PM you.  My contact number was given on the message. Please call me at <removed for privacy> 

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RetiredModerator AlexRH
RetiredModerator

Re: removal of the redundant overhead cable

Hi SuperSusan, I've replied to your PM.

Again, please don't post your contact number on a public forum. Just for your own security purposes 🙂

I've removed the contact number and we'll chat with you further through PM. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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