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New Contributor Aupoint
New Contributor

relocation problem

Hi

 

Anyone know how long will it take to active new account when I relocation and change plan from Cable  to ADSL2+? I have been waiting for quite a few days. Each time I contact optus through the Live Chat,  the staff all said that they can see the installation has been finished and it shoul be good in next 24hrs.  But I still cann't browse any websites now.

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4 Replies
RetiredModerator Tano
RetiredModerator

Re: relocation problem

Hey @Aupoint, I've just responded to your private message.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Aupoint
New Contributor

Re: relocation problem

Unfortunately,  I still cannot get access to the Internet NOW. It has been more than 10 days. 

 

At first week, they didn't active my new account for unkonw reason. I could login the ADSL with the new username and passwork at this period but could not browse any webpages.

 

One week later, on 13/08, I finally received the conformation letter said that ‘ service is now active and billing'. But I could not even login the ADSL since that day. They said there was a ling falut and would fix it in next 2-3 days.  Now it is four days, nothing happens.  I can login the optus webmail, but cannot login the ADSL on 192.168.0.1 .

 

I'm getting tired of this.

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RetiredModerator Tano
RetiredModerator

Re: relocation problem

Hey @Aupoint, I've just sent through a private message.


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor Aupoint
New Contributor

Re: relocation problem

Finally, the tect guy came here this moring, and fix it in 5 mins.  

 

After 2 weeks, I can get access to the Internet now.