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Md12345
New Contributor
New Contributor

re: bills after cancellation

We cancelled everything on the 6th of July due to no coverage. We've since received 2 bills. We've called 3 times and been put on hold for hours speaking to multiple different people. We've been advised that it's been cancelled and we owe nothing but just received another bill. Can't use the app to talk to anyone as we no longer have optus services and obviously we need something in writing to stop this annoyance. I have screenshots of cancellation of accounts
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George_YC
Moderator
Moderator

re: bills after cancellation

Hi @Md12345


Thank you for raising this issue and I'm sorry to hear you've had some troubles with the billing on an account you've cancelled.


Please note that we’re unable to look into account details on Yes Crowd.


If you have a social media account, please then send a PM to Optus on Facebook or a DM on Twitter with the details for further assistance mentioning you’re unable to use the My Optus app.

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.

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