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"Tell us how you're going" survey

Has anyone else had the annoyance yesterday (8/9/17) of receiving an email asking to complete a survey, and then 5 hours after receiving it, the survey is no long taking any more responses.  What was the point?  Or did they foresee the review i would give for the dreadful service organistaion OPTUS has become, after may years being topp o fthe games, standards have slipped in the past 3 years.  Inept and unknowledgeable sales staff, and woeful technical support, and no customer service.  

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