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New Contributor koi
New Contributor

ports not working on cg3000

Keep having issues with not being able to connect to certain games and programs bf1,bf4,discord for over a year. Keep doing factory resets and putting in all the recommended ports in the router. works fine for 2 days then a few days cant conncet again. I have 2 of these modems and same issue on both happened since firmware got upgraded to 2.08.07 im pretty switched on with IT and networking and think ports are not opening on these modems

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Moderator GuyCS

Re: ports not working on cg3000

Hi @koi - thanks for reaching out. Not great to hear if you think the ports have been closed since the firmware upgrade. Have you spoken to our Tech Support team about this yet? If not, we'd recommend sending a message to our Tech Support Live Chat team via the My Optus App. If you're unable to use the App, Live Chat may also be reached → here on a computer.


If they've been unable to help, please let us know and we'll do our best to assist. 

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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