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Re: port forwarding on f@st 3864

I have had success! The way I got port forwarding to work was to 1st set up my pc with a static ip address, here is a link http://portforward.com/networking/staticip.htm,  then set up each port I was trying to open as a Virtual Server using my new static ip address as the server ip address and away it went! All my radio stations now play perfectly through my Squeezebox server and players.

 

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Re: port forwarding on f@st 3864

Didnt work for me either . I need port 9 open. I assigned static IP on local pc.

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Re: port forwarding on f@st 3864

If you use the particulars as outlined and then instead of port triggering (which you don't want to do), you can use a dmz if you only require one device on that network to use ports. (example a DVR with cameras attached for remote viewing). this is likely the simplest solution for those unfamiliar with programming routers etc. You need to know exactly where on the network the device is that you want this to occur for 192.168.0.XXX where XXX is a statically fixed device within the lan itself.

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Re: port forwarding on f@st 3864

I am so disappointed with Optus and the way they have disabled features on the Sagemcom. I used port forwarding on my Telstra cable modem so I could log in and view my home security cameras from work. 

Why can't I set up port forwarding in the Optus modem?

 

I am still in shock that they have disabled the ability to set an access password so anyone on the wi-fi network can log in to the router

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Re: port forwarding on f@st 3864

Can Optus comment on whether it is possible to use the Sagemcom router in such a way that I can view my home security cameras while I am at work?

My understanding is that to do this requires port forwarding and I understand Optus saying to us "We don't offer support with that" That is fine, I am happy to pay an IT professional to do it for me and not bother optus, but it seems a lot of people here and on Whirlpool are saying that the firmware on the Sagemcom has been crippled to prevent us doing this.

 

I would be happy to buy another router, but it seems this is not an option because

1. Optus do not allow the Sagemcom to go into bridge mode

2. Optus do not allow replacement of the router. If I replace the Sagemcom completely, I lose the VOIP and since I have paid for an internet / voice bundle, it is not fair that I should lose my voice, just because I want to view my security cameras remotely.

 

I would be so so grateful if someone could help me keep the VOIP and somehow view my cameras (which I think the only way to do is with port forwarding)

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Re: port forwarding on f@st 3864

Hi Dauntless2015, you definitely can set up port forwarding on the Sagem to enable online viewing of your security cameras. Our agents are not trained in this as there are so many variables depending on what device you're connecting, so while it's possible, we don't have any support for it.
You can enable Port Forwarding (called Port Triggering in the Sagem settings) in the router configuration under 'advanced settings' then 'LAN' and you'll see the options for Port Triggering and DMZ. The best way to ensure this is done correctly would be to use a website like www.portforward.com for the process as they have numerous guides on port forwarding set up.

As for question 2, at this point the Sagemcom is the best modem/router option we have available that is compatible with our network configuration. 

Thanks 🙂

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Re: port forwarding on f@st 3864

Thanks so much Dan, I do appreciate your help.

With my Telstra router, port forwarding was as easy as pie and I did it myself in minutes.

Numerous people on these forums have not been able to get it to work on the Sagemcom.

I paid an IT specialist to come out and try to do it and after 2 hours he was not able to get it to work. We put in the settings in the port triggering section, but the ports just do not open up.

I am not the only one having this problem, there are numerous threads here and on whirlpool complaining of the same problem.

 

If I cannot view my cameras with the Sagemcom because port forwarding does not work, what is my next option?

Either I replace the router and lose my VOIP which is not fair, or I would have to switch back to Telstra

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Re: port forwarding on f@st 3864

Hi again, thanks for coming back to me. I've just double checked those settings on a Sagemcom router in our test lab here, and I found it worked if I used the 'Virtual Server' option instead (above the Port Triggering option). I'm not sure why this is, as the wording would definitely suggest the Port Triggering option to be the right one! No wonder it's been tough to resolve.

 

The Virtual Server option actually includes a lengthy list of devices and applications that would utilise Port Forwarding, so if your camera brand is in that list, you can select it and the port settings will be automatically configured after you apply them.

 

Can you please try set it up using the Virtual Server and let me know how you go?

 

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Re: port forwarding on f@st 3864

Wow Dan, thank you SO SO much, you have potentially cracked it. I can't wait to get home from work and try it.

Thanks again so much for taking this seriously.

 

My IT specialist also received a reply from Optus today, which said

"This (port forwarding) is definitely possible, however there is a firmware limitation at the moment which effects anyone on a dynamic IP (all fixed residential services) which means every time the IP is renewed the port forwarding would need to be re-established. "

 

That doesn't sound promising. Have you heard anything about this as well?

I will try what you suggest and definitely let you know how I go.

Thanks again

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Re: port forwarding on f@st 3864

I hope this is the fix, I'm interested to hear how you go with it tonight. And you're welcome, I love a good challenge, so happy to help 🙂

 

The reply your IT guy received was not the full answer, I've since spoken to one of our guys who has a Sagem himself and is a wizard at the configuration. He advised the IP lease renewal only affects the modem IP, not your PC or device IP. When you set up the Port Forwarding, you're using the device IP (which is static, you will often find it in the settings for your device) so you shouldn't lose the port forwarding settings when the modem IP renews.

 

Please do let me know how it goes

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