cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
View your usage, get billing support and much more with the My Optus app, download it here
Highlighted
New Contributor
New Contributor

plans

how do i change plans?

0 Kudos
Reply
2 Replies
Highlighted
Honoured Contributor
Honoured Contributor

Re: plans

Can you log into MY ACCOUNT?

 

You should be able to select your current service and select either PLAN INFO (Mobiles) or the big CHANGE RATE PLAN (Internet)

 

However sometimes the options presented don't match what you want, so hit LIVE CHAT and they'll swap you over.

 

Out of interest what plan from/to are you considering? Are you on month to month now? Are you NBN or Optus?

 

Regards

 

Peter Gillespie 

0 Kudos
Reply
Highlighted
RetiredModerator
RetiredModerator

Re: plans

Apologies for the delay in getting back to you, @Jarred197739. Did you get a chance to speak to someone in this regards since posting? Yes, MyAccount online is one of the options and the other one is My Optus app (for mobiles only) > Main Menu > Profile to change your plan. If you are still facing issues online or need assistance then you can Live Chat with us here. If you need help with anything else in the future let us know. Kartik


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
0 Kudos
Reply