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New Contributor
New Contributor

plan swap and low speed

Good day Optus,

moved from CBD to Inner West. My connection changed from NBN to ADSL.
Average download speed 3~4 mbps

Average upload speed 600-700 kbps

That is to/from Optus server, I'm not talking abot actual use of worldwide resources.

I'm on a 80$ plan with a boost pack.

 

So the question is why do I pay so much and receive a service back from the 90s?

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Esteemed Contributor
Esteemed Contributor

Re: plan swap and low speed

Distance to the exchange is normally the reason for slower adsl speeds. Do you know how far away you are?

 

 

https://www.adsl2exchanges.com.au

 

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New Contributor
New Contributor

Re: plan swap and low speed

No idea. And why should I care?

I pay for a certain service and provider acknowledges that technicaly there are no pitfalls in the way.

 

What's the 80$ speeds with a boost? 25/5 mbps? So I even don't get a quarter. 

 

If Optus can't give me the speeds I'm paying for, then I suppose a refund and lower monthly payments sounds fair.

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Blog Author

Re: plan swap and low speed

@young_str,m.

 

We don't expect you to know the ins and outs of the ADSL network but distance from the exchange is the primary factor in determining the maximum theoretical speed of your service. There's no set speed for ADSL services, there's too many variables - The TIO acknowledges this fact.

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