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COVID-19 impact to Yes Crowd & Contact Centres info here
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New Contributor
New Contributor

paper billing

I would like to stop my paper bill can do online

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Trusted Contributor
Trusted Contributor

Re: paper billing

The Optus staff that are active in the Yes Crowd do not have access to Customer Accounts.

With the current situation even if you messaged Optus via social media,  I think this would be placed as a low priority.

I am not an Optus employee. If a reply helps please give a Kudos and when an issue is solved please mark as solved.
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Trusted Contributor
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New Contributor
New Contributor

Re: paper billing

I go to my account and  billing and it comes up as 

The service you have selected is currently invalid

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Trusted Contributor
Trusted Contributor

Re: paper billing


The service you have selected is currently invalid


The few instances of that error that I have seen it required direct Optus contact to fix.

The only other thing I can suggest you try in the meantime is the billing section of the app.

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