Can not get optus on phone and email they are impossible to get hold of. want to discuss overcharge account but no way to get to them they are crap to contact. Guess just wont pay then someone will contact me. Very poor service
Yes there are many people in the same boat and this delay with phone support has been going on for some time. Having said that it my pay to try the live chat link below as many people have reported success with that when the phone system has been busy.