Hi Steve,
I can confirm I've escalated your case, pretty much all of our frontline staff including technical support are under the pump at the moment due to COVID-19, I'm sure they will be in touch as soon as they can.
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Hi Steve,
Disappointing to hear this is still ongoing. We don't have access to accounts here on our public forum.
If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
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