optus no phone light on modem

[Steve-51]

thank you

[Steve-51]

still no service since 31/1 

no dial tone no incoming calls no phone line on modem

can someone from techinal support please ring me

[Ray_YC]

Hi Steve,

I can confirm I've escalated your case, pretty much all of our frontline staff including technical support are under the pump at the moment due to COVID-19, I'm sure they will be in touch as soon as they can.

[Steve-51]

today I lost my service completely 

no phone service no internet

please call me back

[Steve-51]

can you please stop my bill until this service is restored

have been paying full price ad had no service since 31 january

[Steve-51]

is there anyone from optus still working?????????????????????????????????

[Ray_YC · Accepted solution]

Hi Steve,

Disappointing to hear this is still ongoing. We don't have access to accounts here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.