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Steve-51
Occasional Contributor
Occasional Contributor

Re: optus no phone light on modem

thank you

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Steve-51
Occasional Contributor
Occasional Contributor

tracking number 22398729

still no service since 31/1 

no dial tone no incoming calls no phone line on modem

can someone from techinal support please ring me

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Ray_YC
Online Community Manager
Online Community Manager

Re: tracking number 22398729

Hi Steve,


I can confirm I've escalated your case, pretty much all of our frontline staff including technical support are under the pump at the moment due to COVID-19, I'm sure they will be in touch as soon as they can.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Steve-51
Occasional Contributor
Occasional Contributor

Re: tracking number 22398729

today I lost my service completely 

no phone service no internet

please call me back

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Steve-51
Occasional Contributor
Occasional Contributor

Re: tracking number 22398729

can you please stop my bill until this service is restored

have been paying full price ad had no service since 31 january

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Steve-51
Occasional Contributor
Occasional Contributor

Re: tracking number 22398729

is there anyone from optus still working?????????????????????????????????

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Ray_YC
Online Community Manager
Online Community Manager

Re: tracking number 22398729

Hi Steve,

Disappointing to hear this is still ongoing. We don't have access to accounts here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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