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COVID-19 impact to Yes Crowd & Contact Centres info here
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Occasional Contributor
Occasional Contributor

Re: optus no phone light on modem

thank you

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Occasional Contributor
Occasional Contributor

tracking number 22398729

still no service since 31/1 

no dial tone no incoming calls no phone line on modem

can someone from techinal support please ring me

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Online Community Manager
Online Community Manager

Re: tracking number 22398729

Hi Steve,


I can confirm I've escalated your case, pretty much all of our frontline staff including technical support are under the pump at the moment due to COVID-19, I'm sure they will be in touch as soon as they can.


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor
Occasional Contributor

Re: tracking number 22398729

today I lost my service completely 

no phone service no internet

please call me back

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Occasional Contributor
Occasional Contributor

Re: tracking number 22398729

can you please stop my bill until this service is restored

have been paying full price ad had no service since 31 january

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Occasional Contributor
Occasional Contributor

Re: tracking number 22398729

is there anyone from optus still working?????????????????????????????????

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Online Community Manager
Online Community Manager

Re: tracking number 22398729

Hi Steve,

Disappointing to hear this is still ongoing. We don't have access to accounts here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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