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Contributor
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Re: optus home wireless broadband - some https sites not working

It has been 72 hours and the issue persists and I haven't heard from the network team.  Is there some better way than the better way you already suggested to escalate this?

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New Contributor
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Re: Huawei b525 unable to access yescrowd or my account

FWIW there's another discussion about this on the 5G thread, where it was mentioned that it's a known problem and that Network team are looking to fix it.

https://yescrowd.optus.com.au/t5/5G-Home-Broadband/Optus-website-pages-and-other-gov-au-pages-not-wo...
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Online Community Manager
Online Community Manager

Re: optus home wireless broadband - some https sites not working

I'll be able to see what person/team is looking into it if you can provide your fault ticket number.


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Re: optus home wireless broadband - some https sites not working

22170857, thanks Ray!

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Re: optus home wireless broadband - some https sites not working

Other sites that have been having issues, google sheets loads halfway but freezes...  And only some sites on speedtest.net work for doing speed testing, others just sit there after doing the ping and then hang forever. 

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Online Community Manager
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Re: optus home wireless broadband - some https sites not working

Perfect, thanks for that. 


I have reached out to the Networks team looking at it to request that this ticket be escalated and provided your update to them as well.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Online Community Manager
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Re: optus home wireless broadband - some https sites not working

I received a response that you be contacted shortly although it wasn't quite clear by who..

Let me know how it goes.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Re: optus home wireless broadband - some https sites not working

I received a text prompting me to reply 'help' if the problem hadn't fixed itself and I still needed help.  Which I did.  And I still haven't received a call.  Is there a name or number of who I need to speak to so I may try calling and waiting on hold?  The length of time it's taking to get a response out of optus on this is pretty frustrating - you've been great though Ray, thanks!

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Re: optus home wireless broadband - some https sites not working

Just to clarify for people, I've been making it sound like Optus haven't called me back  - they have, just my Telstra service never rang or gave me sms notification (I'm on fringe coverage).  Optus have left several messages for me, and I'm in contact with them right now.

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Re: optus home wireless broadband - some https sites not working

The result of the call -- it was yet another low-level tech that went through the "so it's slow..."  no it's dropping packets bigger than 1452 bytes.   "so it's dropping out" .... no it's dropping packets bigger than 1452 bytes "The tower isn't congested" no it's dropping packets bigger than 1452 bytes busy or not.   I'm promised a callback from  someone in the network team within 24-48h, as I thought I was supposed to be speaking to this time -- this guy clearly wasn't understanding the problem and just going through some kind of checklist for Mom-and-Pop callers.  Man I wish I could buy this home wireless from Internode where customer service actually helps instead of putting you on a phonecall-callback-treadmill.

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