It has been 72 hours and the issue persists and I haven't heard from the network team. Is there some better way than the better way you already suggested to escalate this?
I'll be able to see what person/team is looking into it if you can provide your fault ticket number.
Other sites that have been having issues, google sheets loads halfway but freezes... And only some sites on speedtest.net work for doing speed testing, others just sit there after doing the ping and then hang forever.
Perfect, thanks for that.
I have reached out to the Networks team looking at it to request that this ticket be escalated and provided your update to them as well.
I received a response that you be contacted shortly although it wasn't quite clear by who..
Let me know how it goes.
I received a text prompting me to reply 'help' if the problem hadn't fixed itself and I still needed help. Which I did. And I still haven't received a call. Is there a name or number of who I need to speak to so I may try calling and waiting on hold? The length of time it's taking to get a response out of optus on this is pretty frustrating - you've been great though Ray, thanks!
Just to clarify for people, I've been making it sound like Optus haven't called me back - they have, just my Telstra service never rang or gave me sms notification (I'm on fringe coverage). Optus have left several messages for me, and I'm in contact with them right now.
The result of the call -- it was yet another low-level tech that went through the "so it's slow..." no it's dropping packets bigger than 1452 bytes. "so it's dropping out" .... no it's dropping packets bigger than 1452 bytes "The tower isn't congested" no it's dropping packets bigger than 1452 bytes busy or not. I'm promised a callback from someone in the network team within 24-48h, as I thought I was supposed to be speaking to this time -- this guy clearly wasn't understanding the problem and just going through some kind of checklist for Mom-and-Pop callers. Man I wish I could buy this home wireless from Internode where customer service actually helps instead of putting you on a phonecall-callback-treadmill.