I wish to cancel my wi-fi as the service is virtually unusable from my home, downloading in kb/s.
However, I can not log in to my account and your system keeps sending me in a circle, ultimately insisting it does not have enough information and requiring me to telephone. Given that I have had my voicebox surgically removed (laryngectomy) this is not going to happen. Nor am I going to venture in to a shopping centre.
Your messaging service is down and you do not advertise an e-mail contact.
The ball is in your court but I advise that from this date I will not be paying for the wi-fi that is not fit for service.
When available, please leave Optus a message for further assistance and someone will get back to you as soon as possible.
The Optus Messenger service hasn't worked for days. It is a useless as the Wi-Fi coverage.
Because of this ineptitude and the lack of any sort of e-mail contact, today I had to run the risk of going to the retail outlet where i signed up for the wi-fi in a shopping centre.
When I arrived there there were five people standing around doing nothing and they informed me that retail outlets are no longer able to process cancellations.
They suggested I had to telephone. We had already tried that three times and each time the call kept dropping out after 90 minutes
Hi @MABS, I can wholeheartedly understand where you're coming from here, and the frustration that this may have caused.
I do apologise that it hasn't been a seamless experience in getting it resolved - I assure you that we do care and we want to help you.
If you mention that you were sent through by Alex_RH on Yes Crowd they'll be able to help you out. Please note, the team won’t be able to respond right away, but they’ll be with you as soon as they can.