I wish to cancel my wi-fi as the service is virtually unusable from my home, downloading in kb/s.
However, I can not log in to my account and your system keeps sending me in a circle, ultimately insisting it does not have enough information and requiring me to telephone. Given that I have had my voicebox surgically removed (laryngectomy) this is not going to happen. Nor am I going to venture in to a shopping centre.
Your messaging service is down and you do not advertise an e-mail contact.
The ball is in your court but I advise that from this date I will not be paying for the wi-fi that is not fit for service.
When available, please leave Optus a message for further assistance and someone will get back to you as soon as possible.
The Optus Messenger service hasn't worked for days. It is a useless as the Wi-Fi coverage.
Because of this ineptitude and the lack of any sort of e-mail contact, today I had to run the risk of going to the retail outlet where i signed up for the wi-fi in a shopping centre.
When I arrived there there were five people standing around doing nothing and they informed me that retail outlets are no longer able to process cancellations.
They suggested I had to telephone. We had already tried that three times and each time the call kept dropping out after 90 minutes