I received an email from optus that my optus bill could not be sent to my email account, I checked and noticed I have not received any emails in the past few days
Not sure what to do please advise
You should check that the email address that bills get sent to has not been changed by optus. They changed my email address from firstname.lastname@example.org to user1@OPTUSNET.com.au and I can not get email bills any more.
If you have the same problem and don't get it fixed they will start charging you a paper bill fee like they did me:
This is the message on my last bill when I checked the PDF online:
Every time I fix the email address the changes don't hold, and next time I log in it reverts to the broken one again. Optus supposedly fixed it during a chat session but even their fix didn't hold.