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New Contributor rocky1610
New Contributor

not receiving emails in my optus.com.au account

I received an email from optus that my optus bill could not be sent to my email account, I checked and noticed I have not received any emails in the past few days

Not sure what to do please advise

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Frequent Contributor
Frequent Contributor

Re: not receiving emails in my optus.com.au account

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Frequent Contributor
Frequent Contributor

Re: not receiving emails in my optus.com.au account

You should check that the email address that bills get sent to has not been changed by optus. They changed my email address from user@optusnet.com.au to user1@OPTUSNET.com.au and I can not get email bills any more.

If you have the same problem and don't get it fixed they will start charging you a paper bill fee like they did me:

This is the message on my last bill when I checked the PDF online:

       update_email_error.png 

Every time I fix the email address the changes don't hold, and next time I log in it reverts to the broken one again. Optus supposedly fixed it during a chat session but even their fix didn't hold.

 

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