I also have this same issue.
I pay my bills on time via Bpay and often more than I near too,
because you never email me the bill, and I Get charged 2.19
I have tried ringing and that annoying redirect robot you have often hangs up on clients after putting people through.
These fees can’t be legal and should be scrapped.
please fix it up.
i have requested email bill or notifications already and it says I am set up for these.
i receive none, no emailed bill on PDF, I have to login and down load the bill myself.
then ontop I am charged the non direct debit fees, I don’t charge Optus an admin fee to go in and retrieve my bill every month, which I have to personally do, yet your company charges me 2.19 to process my payments.
Definitely not good to see at all, @Frogiana. 😞 Send us a private message with your full name, DOB, service/account number and email address. I'll take a closer look at this for you.