I also have this same issue.
I pay my bills on time via Bpay and often more than I near too,
because you never email me the bill, and I Get charged 2.19
I have tried ringing and that annoying redirect robot you have often hangs up on clients after putting people through.
These fees can’t be legal and should be scrapped.
please fix it up.
i have requested email bill or notifications already and it says I am set up for these.
i receive none, no emailed bill on PDF, I have to login and down load the bill myself.
then ontop I am charged the non direct debit fees, I don’t charge Optus an admin fee to go in and retrieve my bill every month, which I have to personally do, yet your company charges me 2.19 to process my payments.
Definitely not good to see at all, @Frogiana. 😞 Send us a private message with your full name, DOB, service/account number and email address. I'll take a closer look at this for you.
You'll find that the Payment Processing fee is part of your plan's critical information summary.
If your bills keep going up, I assume you mean more than just the $2.20 fee? If that's the case your bill would advise the reason(s) it is going up, have you looked at each itemised charge? If you don't understand why have you contacted Optus to have someone go through it for you?
I get charged a Payment Processing Fee $2.20 and Admin Fee 32cents. Not sure if they GST it (probably, lol).
I do have paperless bills. I stopped DD because whenever a refund was required (many times) for mistakes that OPTUS made they do not refund, you have to wait for it to be a credit to your next statement (if they followed through) but quite often you are out of pocket.