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RetiredModerator JordanOptus
RetiredModerator

Re: non direct debit fees

Hey DanHughes,

 

If email billing and direct debit has been set up, there shouldn't be the fees. Come through our chat here when you get a chance and we can check it out.

 

Cheers,

Jordan

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Occasional Contributor grumpy123
Occasional Contributor

Re: non direct debit fees

i got charged both this bill - is it an optus tax - 

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Occasional Contributor grumpy123
Occasional Contributor

Re: non direct debit fees

same here and it started this billing cycle - as other have said this is just another way to extra $ for no actual work.  I have got rid of all my mobiles from optus - next broadband and so called entertainment.

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Moderator Aman_B
Moderator

Re: non direct debit fees

Apologies for the inconvenience @grumpy123. All our home bundles are charged a non direct debit fee and also a paper invoice fee. The only way to avoid both of these is to change to online bills and set up direct debit. Please feel free to PM us → http://yesopt.us/pmaman and we can help with this. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Occasional Contributor grumpy123
Occasional Contributor

Re: non direct debit fees

really !

how comes its not been added before?  It seems to me this is just another optus addon - why are you charing becasue its not direct debit you would have systems in place to say if the bill has been paid- so paying on time doesnt incurr any additional charges to Optus

contract finishs soon and it will be bye bye. 

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New Contributor JackB83
New Contributor

Re: non direct debit fees

I get charged both! Paper fee I can understand but non direct debit!! FML I have been an optus customer for nearing 20 years and have had the same mobile number for the past 16 years. I have to say with the current way service has been over the last 24 months I am going to start looking elsewhere and drop my optus mobile and eventually my internet (6 months to go) as being charged a free for not using direct debit is complete BULL

If I swap to direct debit and there is not funds in the account, my bank is going to charge me a $15 fee to honour the payment. So my bill of $166 a month quickly becomea $181 for a service that I can get elsewhere for the same price or less without money hungry fee. 

Occasional Contributor Optusno1
Occasional Contributor

Re: non direct debit fees

I am so with you. I am going through the same thing. It is the principle. 

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New Contributor bizarre
New Contributor

Re: non direct debit fees

I am going through the same also.  I have been optus home phone, broadband NOW NBN, 2 mobile phones for more than 2 decades and have nev er paid non direct debit fees.  This has only been added since I have had my Nbn installed.  I dont believe we should be charge this if you bill is paid on time.  I used to receive a paper bill for my home phone/internet and my mobile I organized to have account sent to mobile so NO paper charge etc only the 40.00 per month.  I then bpay.  Two months ago optus nbn decided to amalgamate both my homenbn/phone and my mobile account together so I am getting one bill sent to my phone.  I didnt authorise this or agree.  Now I receive an extra charge of 2.20.  I have run up each bill and been told I shouldnt be charged this amount as I bpay my bill.  I spoke to some one from the nbn section who I felt didnt want to listen to my side.  I have nothing but trouble since the change over to nbn from them ringiong 7 times wanting to install nbn (mind you it was already installed) to being told I owed 56.85 from broadband for that month (I was being charged nbn also). They cant seem to get it right.  I am wondering if I should have changed providers.

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Moderator Aman_B
Moderator

Re: non direct debit fees

Apologies @JackB83, @Optusno1 and @bizarre for the hassle. To avoid Non Direct debit fee and Paper fee you;'ll have to change to online billing and also set up direct debit from your bank account or from credit card. Please feel free to PM us → http://yesopt.us/pmaman and we can help. 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Occasional Contributor grumpy123
Occasional Contributor

Re: non direct debit fees

Optus you really don't seem to get it.  For a start what is the point of doing a direct debit - it seems your bill changes every month anyway - so i will still have to go to do a BPay.  It's like going to a petrol station and gettting fuel - then to be told you need to pay extra because you didn't pay direct debit etc.

THE BILL GET PAID on TIME!!  

It's just another gorge.  

I see no reason to add this charge.  You cannot tell me it costs you extra if i pay my bill on time.  

I will be off very soon - Vodafone is going into fixed plans and i know there customer service is much better than yours.